Duties and Responsibilities:

          Handle calls to understand and address company’s and client’s needs and requirements.

          Responding efficiently and accurately to callers and ensuring that client feels supported and valued.

          Providing comprehensive support to all clients.

          Should be able to get and provide accurate information.

          Should be willing to work in a changing environment.

          Adherence to company and hospital policies.

          Coordinate with internal teams.

          Handle huge amount of inbound and outbound call volumes efficiently.

          Identify and escalate priority issues.

          Route calls to appropriate resources.

          Follow up with clients when necessary and complete the call.

          Document all call information according to standard operating procedures.

          Should be able to understand IT related issues and escalate to the appropriate team.

          Should be able to multitask.

          Should be able to work on multiple internal software platforms.

          Should monitor emails and respond whenever needed.



          Should have good verbal and written communication skills.

          Should be a good listener.

          Should be a team player and work independently when required.

          Should be willing to work on weekends.

          Candidate with home science background is an advantage.

          Should be flexible to work in different shifts.

          Strong computer skills.

          Should have 1 or 2 years of international voice process experience.

          Knowledge of customer service principles and practices.

          Basic knowledge of MS office.

          High level of professionalism.

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