Duties and Responsibilities:

๏ƒ˜ย ย ย ย ย ย ย ย ย  Handle calls to understand and address companyโ€™s and clientโ€™s needs and requirements.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Responding efficiently and accurately to callers and ensuring that client feels supported and valued.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Providing comprehensive support to all clients.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be able to get and provide accurate information.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be willing to work in a changing environment.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Adherence to company and hospital policies.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Coordinate with internal teams.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Handle huge amount of inbound and outbound call volumes efficiently.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Identify and escalate priority issues.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Route calls to appropriate resources.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Follow up with clients when necessary and complete the call.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Document all call information according to standard operating procedures.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be able to understand IT related issues and escalate to the appropriate team.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be able to multitask.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be able to work on multiple internal software platforms.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should monitor emails and respond whenever needed.

 

Requirements:

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should have good verbal and written communication skills.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be a good listener.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be a team player and work independently when required.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be willing to work on weekends.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Candidate with home science background is an advantage.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should be flexible to work in different shifts.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Strong computer skills.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Should have 1 or 2 years of international voice process experience.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Knowledge of customer service principles and practices.

๏ƒ˜ย ย ย ย ย ย ย ย ย  Basic knowledge of MS office.

๏ƒ˜ย ย ย ย ย ย ย ย ย  High level of professionalism.

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