Duties and Responsibilities:
         Handle calls to understand and address company’s and client’s needs and requirements.
         Responding efficiently and accurately to callers and ensuring that client feels supported and valued.
         Providing comprehensive support to all clients.
         Should be able to get and provide accurate information.
         Should be willing to work in a changing environment.
         Adherence to company and hospital policies.
         Coordinate with internal teams.
         Handle huge amount of inbound and outbound call volumes efficiently.
         Identify and escalate priority issues.
         Route calls to appropriate resources.
         Follow up with clients when necessary and complete the call.
         Document all call information according to standard operating procedures.
         Should be able to understand IT related issues and escalate to the appropriate team.
         Should be able to multitask.
         Should be able to work on multiple internal software platforms.
         Should monitor emails and respond whenever needed.
Requirements:
         Should have good verbal and written communication skills.
         Should be a good listener.
         Should be a team player and work independently when required.
         Should be willing to work on weekends.
         Candidate with home science background is an advantage.
         Should be flexible to work in different shifts.
         Strong computer skills.
         Should have 1 or 2 years of international voice process experience.
         Knowledge of customer service principles and practices.
         Basic knowledge of MS office.
         High level of professionalism.